Legal Terms and Conditions of Use

The contract of participation to the travels that are published on this site is standardized, aside from the general conditions we are reporting here, also by the Legislative Decree 17/03/1995 n° 111 of implementation of the Law n°1084 of 27/12/1977 of ratification of the International Convention about the travel contract (CCV) signed in Brussels on the 23/04/1970 by the Warsaw Convention of 12/10/1929 on the international air transportation, implemented by the Law 19/05/1932 n° 41, of the Berna Convention of 25/02/1961 on the railway transportation implemented with the Law n° 806 of 02/03/1963.

The acceptance of a reservation by LA CORONACION S.A. is subordinated by the availability of quotas. This reservation will be considered perfected at the time of the written confirmation by LA CORONACION S.A.

At the time of the reservation the registration fee will be deposited plus an anticipated payment of the 25% of the price. The payment of the price must be done 30 days before the beginning of the travel. When the reservation is made on a date following the one determined for the payment of the fee, the Traveler must pay the whole reservation.

The Traveler, if he finds himself unable to benefit from the reserved tourist service, may give up his contract to a third party, provided the latter meets all the conditions and requirements for the completion of such service. In such a case, the Traveler should communicate his intention of transfering his contract to LA CORONACION S.E.A by means of certified mail A/R or telex telegram. This communication must arrive within the four working days prior to the travel. On the transfer the data of the one giving up the contract will be indicated (name, surnames, sex, birthdate, and citizenship). However, LA CORONACION S.A. does not guarantee the acceptance of such transfer by third service providers. At the time of the transfer, both the giver up and the one receiving the service have the obligation of the payment of the price for the reserved tourist services and the expenditures that such transfer may entail. For the transfer or all the modification of the reservation 25 CUC will be charged for expenditures (Cuban Convertible Pesos). The same amount could be paid in the event of any other modification of the travel contract whatsoever.

Any change by the Client to a reservation already accepted will be made by the organizer within the limits in which he can be satisfied and it entails a penalty of 25 euros.

The Traveler may give up the contract without having to pay penalties in the following cases:

• Increases in the prices of the package indicated in the travel contract, if this goes over the 10%.
• Any essential modification of the contract required by tLA CORONACION S.A. after it has been signed and accepted by the Traveler. For this purpose, it is required that the traveler must communicate in writing to LA CORONACION S.A. his choice of accepting or rejecting such modification no later than two working days after the proposal of modification. In the absence of communication after the expiration of this deadline, the modification will be considered as accepted. In the indicated specific situations, that is, when LA CORONACION S.A. cancels the tourist package before the departure and the Traveler is not accountable for it, he will be able to enjoy the following alternative rights: 1) To have another tourist package of equivalent quality or, if this one is not available, of a higher quality without increasing the price. In the case in whic these two choices are not available, the Traveler will be able to have then a package of lower quality with the reimbursement of the price difference. 2) To get the amount of money already paid within the period of seven working days after the communication of the intention of canceling or accepting the alternative proposal, in the senses of the succesive conditions, that is, the cancelation.

The Traveler must communicate in writing to LA CORONACION S.A. his intention of giving up the benefits of the alternative tourist package, no later than during the two working days after the proposal of the alternative solution. In the absence of communication by the Traveler within this time limit, the alternative package will be considered as accepted. Furthermore, as long as the Traveler be ready to give the specific proof, he will be able to be compensated for the occasional damages as a result of the non-execution of the contract. However, the Traveler wil not be entitled to get this compensation if the cancelation of the travel depends on the insufficient number of participants, eventually indicated on the contract or in the travel program and the Traveler has received the communication at least twenty days before the set date for the departure, in other words, where the cancelation depends on causes of major force.

In the event that the Traveler wants to give up the contract under other circumstances other than the ones described above, he will be entitled to be reimbursed in keeping with what he has already paid, with the exception of the participation fee, if forseen, and the penalties already mentioned. Likewise it will have to be considered the charges and the expenditures to be undertaken for the cancelation of the services. Up to a 10% of penalty over the fee up to30 working days before the departure. If however, this deadline is not honored, the Client may incur in the following penalties:

• 20% if it is from 29 to 15 days before departure.
• 30% if it is from 14 to 9 days before departure.
• 50% if it is froms 8 to 4 days before departure.
• 75% up to 3 days before departure.
• 100% if the giving up takes place less than 3 days before departure.

The penalties we have just listed will be applied in the same way to those unable to travel because of the lack of or irregularities of persoanl documents required in order to travel (passport, air tickets, etc.). No reimbursement will be agreed upon after the departure date or to the Traveler who decides to interrupt the travel once it has already started. The counting of the days does not include the cancelation day and it is based on working days, not counting Saturdays.

The price of a tourist package is determined in keeping with the exchange rate and the service that is available at the time in which the catalog is drafted. Such price may be modified only according to the variations of the prices of transportaion, gas, taxes, and any other issues, for example,(and not only) the boarding/deboarding fees at the ports or airports and the applied exchange rate. All checking of prices will be submitted to the variations of the aforementioned factors; anyways, any variation whatsoever impacting all types of changes of prices will be indicated at all times. The review about any increase of the price cannot not be higher than the 10% of the contracted price. CWhenerver the increase of price goes over this 10%, the Client may put an end to the contract and be reimbursed according to the value of the amount paid, under the condition that the Client should send in writing to LA CORONACION S.A. his decision of canceling the conttttract within the 48 hours after the change of price. Anyways, the price could not be increased in the course of the 20 days before the travel. Claims of prices or services are not accepted during the travel or at the end of it.

In the event that one part of the services forseen by the contract after departure cannot be honored, LA CORONACION S.A. will provide alternatives acceptable for the continuity of the scheduled travel without entailing additional expenditures for the Traveler. LA CORONACION S.A. may also reimburse all these unfulfilled parts in terms of the effective difference between the original service and the modified one, with the excpetion of the compensation of all major damage that may be caused by the traveler. If no alternative solution is applicable, or if the Client does not accept any of these out of any justifiable reasons whatsoever, LA CORONACION S.A. it will offer the Traveler an equivalent means of transportation for the return to the departure place or to any other place agreed upon, according to the availability of the means and of the places and he will return the difference between the cost of the scheduled services provided up to the time of the anticipated return.

Travelers will require to have a passport in order to be able to travel to Cuba. Besides, the participants of the travel should submit to the regulations given by LA CORONACION S.A. in terms of the byrules and the Cuban laws. Travelers will be hled accountable for all the damages that they could cause to the Organizer of the travel, if they do not meet all the mentioned demands. Besides, the Traveler must show to LA CORONACION S.A. all the documents, information, and the elements he possesses, which are useful for the exercise of the right of substitution of it to any third party responsible of the damage and the Traveler will also be responsible before the Organizer for the damage caused to the rights of substitution.

The Traveler must, when he is making the reservation, point out in writing all the occasional demands or special requests that LA CORONACION S.A. keeps the right to confirm in writing, through the travel Agent, after having verified with the Providers of the services the availability and the relative additional costs.

The responsibilty of LA CORONACION S.A. as it relates to the Traveler for all damages received after the inaccurate fulfilment or the lack of forseen obligations by the contract is regulated by the laws and agreements mentioned in the paragraph TRAVEL CONTRACT.

Consequently, in no case the responsibility of LA CORONACION S.A. towards all claims issued by the Traveler could go beyond the limits set by the mentioned laws and the agreements, in keeping with the claimed damage.

The travel Agent (Salesman) with whom the reservation of the tourist package has been made will be able to respond at all in any case whatsoever for the obligations of the travel, but he is exclusively accountable for the obligations existing in his capacity of intermediary and, even so, within the limits forseen by the law and by the international agreements that such accountability entails. In all cases, the responsibility of LA CORONACION S.A. or the Salesman will be excluded, when the regretted lack of execution by the Traveler depends on the cases attributed, that is, attributable to a third party, alien to the supply of the services forseen by the contract, to an unexpected case of an event of major force.

LA CORONACION S.A., also, could not be considered accountable for the occasional damages derived from services granted by third parties who are not part of the tourist package, in other words, derived out of independent initiatives of the Traveler during the course of the execution of his travel.

Each failure of the execution of the contract, witnessed "on the spot" by the Traveler, should be pointed out to the Provider of services and to the staff of LA CORONACION S.A., if they are present. Besides, the bad service must be certified in conecction with the Provider. The Traveler must denounce in writing and send it by means of certified mail, to LA CORONACION S.A. and likewise to the salesman no later than ten working days after the date of the return from the travel, under the risk of the expiration of the claiming right.

LA CORONACION S.A., has the power of replacing either the rented vehicles or the hotels or any other of tourist structures by others having similar charateristics, if necessary, out of operational reasons or due to causes of major cause. Such power does not entail modifications of the contract referring to the paragraph BANDONMENT/PENALTIES/INEXECUTIONS OF THE TRAVEL and the following ones about the mentioned contract conditions.